Straight answers
What We Don't Take (And Who To Call Instead)
Why an exclusions list makes your price honest
Our flat price holds because the load matches the photos — and that only works if the things we legally cannot haul are named before you book, not discovered at your door. This page is that list, with the right door to knock on for each item.
Suspected asbestos materials
Homes built or renovated before roughly 1990 can hide asbestos in drywall joint compound, vermiculite attic insulation, vinyl floor tiles, and pipe wrap. Disturbing it is a regulated activity in Ontario — removal belongs to a licensed abatement contractor, and no legitimate junk company should touch suspect material.
If your photos show pre-1990 demolition debris, we'll ask the age question before quoting. That's not upselling caution — it's the law protecting your family and our crew.
Household hazardous waste
Paint in quantity, solvents, pesticides, pool chemicals, motor oil, and propane tanks travel through municipal Household Hazardous Waste programs, not a junk trailer. Small, sealed household quantities found during a cleanout can often be routed to the proper depot as part of the job — large volumes need a licensed carrier, and we'll say so from the photos.
Items with special handling we DO take
Freon appliances (fridges, freezers, ACs) — taken, with certified refrigerant recovery before scrapping. Mattresses — taken, with the transfer-station surcharge built into your price. Tires and e-waste — taken and routed to their own diversion streams. These aren't exclusions; they're the items where "cheap" quotes usually grow at the door. Ours don't.
A tenant's belongings are not junk
Landlords: Ontario's Residential Tenancies Act sets rules for a former tenant's property, and clearing a unit the day after a dispute can create real liability. We take these jobs only with the paperwork in order — and we'd rather explain that up front than help create a legal problem.
Related questions
- Who removes asbestos in Toronto?
- Licensed asbestos-abatement contractors — search for firms with Ontario Ministry of Labour compliance for Type 1–3 abatement. Junk removal crews are neither trained nor permitted to handle it.
- Can you take a single propane tank or paint can found during a cleanout?
- Usually yes — small sealed household quantities get routed to the proper depot as part of the job. Garage shelves full of chemicals need a hazardous-waste carrier, and we'll flag that from your photos.